Policies & Ordering

Our Guarantee:

Your Satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with a product, you must contact us within 3 business days of receipt to set up the return instructions. Please email us for instructions for your return. Refunds are giving after product/s are returned and received by Wall Art From The Heart ®. If you should receive damage product, you must notify us within 24 hours of receipt of product and we will make arrangements with you to reship new product. Damage product MUST be returned prior to reshipping new product. For shipping insurance claim reasons, we ask that you send us a picture of the damage product and shipping package.

There will be a 15% restocking fee on all refunded merchandise. The restocking fee is  waived on exchanges. Shipping charges are not refundable. Customer pays all shipping charges.

Ordering:

IF YOU HAVE YAHOO OR GMAIL FOR YOUR EMAIL SERVER, YOU MUST ADD OUR EMAIL ADDRESS TO YOUR ADDRESS BOOK OR YOU WILL NOT GET ORDER UPDATES FROM US. LSABAN@WALLARTFROMTHEHEART.COM

**IMPORTANT:** We keep our customers updated on their orders, should you enter the wrong email address you will NOT receive the information we send you. We DO NOT email you for any other reason but to keep you informed about order, PLEASE enter correct email address.

You add the items to your cart by pushing the "Add To Cart" button. When you have completed your shopping hit the "View Cart" button and then hit check out. You will follow those instructions for proceeding to check out and payment center. You will receive an email from us stating that we have received your order and instructions thereafter. If you DO NOT get an email from us within 24 hours this means for whatever reason we DID NOT receive your order and you should contact us to find out what the problem is. If you should ever have any questions or problems placing an order, please contact us and we will be more than happy to assist you. Our products are handmade and made to order after your order is placed. Orders placed after 2pm MST on Fridays will be processed the following Monday, not including holidays. NO personal checks are accepted.

 * Please make sure you choose your frame color by pulling down the pull down bar to view all colors available. * 

** Our product description when referring to "Picture Measures" is picture size WITH frame.

 Please add our email address to your address or check junk/spam box if you do not receive anything from us.

lsaban@wallartfromtheheart.com

You DO NOT have to have a PayPal account to use credit cards

** If you are having problems paying for your order OR checking out, please contact us and we can help you. **

You should see something like this (below) to use a credit card/debit card to pay. It will be on the right, at the bottom side of the page below where you would sign into your paypal acct if you were paying that way. Right below the "Pay with my Paypal account" sign in. It is somewhat confusing at times.

paypal credit image

NO personal checks are accepted.

 

NOTE: PLEASE READ

All billing addresses MUST match your credit card in order for us to process all orders. Please be sure to enter the correct billing address, which may be different from shipping address. If billing address does not match, we will send an email to the person on the order to get the correct information. Please do not just click "same" when ordering if billing address and shipping address are really not the same as this will delay your order from being processed because it will be rejected on our end from your credit card company for not matching.

Information that must match is:
1. Full billing address which is associated with credit card.
2. Security code on back of the card.
If billing address and shipping address are different from each other (drop ship orders) we may call the ordering customer to ensure this information is all correct. This is for the safety of the credit card holder.
Thank you for understand and knowing that your personal credit is very important to us to ensure your credit card safety.

** Each picture is personally framed by us to ensure you the highest quality product in your home. Orders are taken in the order received and hand stained/painted and framed at the time of order.  

Shipping:

Most of our items usually ship within 3-4 days of payment Monday - Friday unless otherwise indicated. Our Primitive Country Framed Wall Art, Signs & Sayings are handmade at time of order.
Orders placed after 2pm MST on Fridays will be processed the following Monday, not including holidays.

 Shop from home and have your gifts delivered right to your friends and family. Just enter the shipping address when checking out. We are not responsible for improper shipping information provided to us so please make sure that the shipping address is correct. If we ship your order back out a second time another shipping charge will apply. No P.O. Box addresses, must be physical addresses for delivery.

We usually ship FedEx, however there are times where we ship using UPS Ground or USPS. We pick the shipping company. We use the best and affordable shipping company for each order.

We ship continental USA only 

Return Policy: Please read carefully!

Your Satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with a product, you must contact us within 3 business days of receipt to set up the return instructions.

 Please email us for instructions for your return. We will replace the item or issue a refund. We will set you up with return instructions. Refunds and/or exchanges are issued after product/s are returned and received by Wall Art From The Heart ®. If you wish to exchange for a different product you will be billed shipping charges. If you should receive damage product, you must notify us within 24 hours of receipt of product and we will make arrangements with you to reship new product. You will be requested to send us a picture of damage product and shipping box for shipping company insurance reasons. Damage product must also be returned prior to reshipping new product. There will be a 15% restocking fee on all returned/refunded merchandise. You will be charged the 15% restocking fee even if you are returning damage product for a refund instead of exchange. No restocking fee on damaged exchanges. Shipping charges are not refundable regardless of rather or not you are sending the product back for refund or exchange. Customer is responsible for all shipping charges. We will cover shipping cost for damage return exchanges only.
Email us at lsaban@wallartfromtheheart.com OR use our Product Return link at the bottom to initiate your return. We will provide you with a RMA number (Return Merchandise Authorization Number). Please note: To be accepted for return, items must be in their original purchase condition, including the original product packaging and all accessories must be included. Items purchased as part of a set may not be returned individually. Returns will NOT be accepted without a RMA number. All returns must be received by us within 10 business days from the original delivery date. No refunds or exchanges will be accepted after 10 business days. NO EXCEPTIONS. 

CANCEL ORDER:

We can NOT cancel an order once it has been received by us. Orders at Wall Art From The Heart® are processed right after receiving your order request. We believe that this is part of excellent customer service. This also allows for faster delivery time to our customers.  

 COUPON/DISCOUNT POLICY:

When using one of our coupons or discount codes, this will apply to your order prior to shipping is added. Unless coupon code is for shipping discount. When checking out enter the coupon code to receive discount on your order. Coupon code may not be entered or applied once we receive your order. It MUST be entered when you order.

** We do NOT honor any coupons that are found for our store online at another site online. Coupons on our site ONLY are honored! **

** We reserve the right to change sizes or prices on our art website at any time and make corrections at any time needed. ** 

Drop ship Orders: All orders being shipped somewhere other than billing address may be double checked for accuracy and approval by billing credit card customer. 

NOTE: WE DO NOT PUT NOTES IN ORDERS. WHERE THE COMMENT SECTION IS AT IS FOR COMMENTS TO US, NOTES REGARDING YOUR ORDER OR QUESTIONS YOU MAY HAVE REGARDING THAT ORDER.

THANK YOU!

 WE DO NOT SELL WHOLESALE 

payment

Designed By Off The Beaten Path Designs
Wall Art From The Heart © 2017